Politique de remboursement

Refund Policy
Last updated: December 20, 2025

1. Overview

Playmelo is a digital platform that provides access to online video content, live streaming services, subscriptions, and digital features. Due to the nature of digital content and instant access, certain purchases are non-refundable.

This Refund Policy explains the circumstances under which refunds may or may not be granted.

2. Non-Refundable Items

The following purchases are non-refundable, except where required by applicable law:

  • Digital content already accessed or streamed

  • Video rentals or purchases once playback has started

  • Subscription fees after the subscription period has begun

  • In-app purchases or virtual features

  • Promotional or discounted purchases

Once digital access is granted, we cannot reverse or revoke usage already provided.

3. Subscription Cancellations

You may cancel your subscription at any time through your account settings.

  • Cancellation will stop future billing

  • You will retain access until the end of the current billing period

  • No partial refunds are issued for unused time

4. Refunds for Technical Issues

A refund may be considered if:

  • A verified technical error prevented access to paid content

  • A duplicate or accidental charge occurred

  • A billing error is confirmed by our support team

Refund requests must be submitted within 7 days of the transaction date.

5. Chargebacks and Disputes

Initiating a chargeback without contacting Playmelo first may result in:

  • Temporary or permanent account suspension

  • Loss of access to content and services

We strongly encourage users to contact us before filing a chargeback so we can resolve the issue directly.

6. Processing of Refunds

If a refund is approved:

  • Refunds are issued to the original payment method

  • Processing times depend on the payment provider (typically 5–10 business days)

  • Transaction fees charged by third-party providers may be non-refundable

7. Free Trials

If Playmelo offers free trials:

  • No charges will occur during the trial period

  • Once the trial ends and billing begins, standard refund rules apply

  • Users are responsible for canceling before the trial expires

8. Changes to This Policy

Playmelo reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have questions about refunds or billing, please contact us:

? Email: info@playmelo.com
? Website: https://playmelo.com